Net Advocate Score
One question determines your company’s success, “Will my customer’s recommend my business to a friend or colleague?” It’s a crucial metric and Wright Loyalty Program makes it easy by providing you with your Net Advocate Score. Survey scores of 1-6 are deemed Critics, 7-8 are Neutral, and 9-10 are Advocates. The Net Advocate calculation: Advocates % minus Critics % provides you with your Net Advocate score.
Company to Company Comparison Chart
With more than a dozen companies participating in the Wright Loyalty Program, you’ll receive solid comparisons to see where your company measures up. Client referrals drive good business decisions. With results you can take action on, you’ll know just what steps to take to increase your referrals.
Loyalty Survey Benefits
Loyalty surveys offer many benefits. Most importantly, long-term success and increased profits can result. You’ll notice fewer mistakes and therefore waste less time solving service issues. Because we speak directly to your customers, we are able to immediately notify you about those who are unhappy. For long-term growth, you’ll find referrals, testimonials and renewals will be much easier to obtain. Your customers will KNOW you care about their business.